Hello, I’m Su.
A Lead Product Designer who excels in strategic thinking and systematic design, designing solutions that drive customer value and business growth.
Currently @ Capital One, changing banking for good.
Ex — JPMorgan Chase, Cigna healthcare, start-ups and fashion.
Case Studies
Strategic Commercial Card Application Redesign: Balancing compliance and user experience
CAPITAL ONE
Streamlining the Commercial Card application process to reduce operational costs, increase completion rates, and drive faster purchase volume.
Design strategy
Stakeholder management
Acquisition
Service design
Application
Responsive web
Transforming T&E Decline Resolution Experience: Design Strategy that shaped product roadmap
CAPITAL ONE
Secured executive buy-in for a strategic approach that reduced monthly decline calls by 45%, improved user satisfaction, and allowed associates to focus on critical issues.
Web app
Travel & Expense
Corporate Card
Decline experience
Spend controls
Notifications
From concept to launch: Designing an AI Marketplace
GravityAI
Enabling seller and buyer experiences by redesigning the information architecture and building credibility and trust in the emerging, ambiguous AI/ML space.
Web app
Start-up
AI Marketplace
Artificial Intelligence
Machine Learning
From complexity to clarity
CIGNA
Building user trust in AI-driven insights to secure executive buy-in and funding for a tool enabling affordable healthcare networks.
Web app
Healthcare
Artificial Intelligence
Machine Learning